Shipping policy
Effective Date: March 8, 2026
Shopovora is proud to offer global shipping on all orders. Below you will find details about our shipping options, delivery timelines, and related policies.
1. Shipping Coverage
We ship to customers worldwide. All orders are processed and dispatched from our fulfilment centre. Delivery availability and timelines may vary by destination.
2. Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed. During promotional events or periods of high demand, processing times may be slightly longer. You will receive a confirmation email with tracking information once your order has been shipped.
3. Estimated Delivery Times
Delivery times vary depending on your location:
Domestic orders: 3–7 business days
International orders: 7–21 business days
Please note that these are estimated delivery times and may be subject to delays caused by customs processing, holidays, or carrier issues beyond our control.
4. Shipping Rates
Shipping rates are calculated at checkout based on your destination and the weight of your order. We may offer free shipping promotions from time to time, which will be clearly communicated on our website.
5. Order Tracking
Once your order has shipped, you will receive an email with a tracking number and a link to track your package. If you do not receive tracking information within 5 business days of placing your order, please contact us.
6. Customs and Import Duties
For international orders, customs duties, taxes, and import fees may apply upon delivery. These charges are the responsibility of the customer and are not included in our product pricing or shipping charges. We recommend checking with your local customs office for more information on applicable fees.
7. Undeliverable Packages
If a package is returned to us as undeliverable due to an incorrect address, refused delivery, or failure to collect, we will contact you to arrange reshipment. Additional shipping charges may apply. If the package is unclaimed after 30 days, a refund will be issued minus the original shipping cost.
8. Lost or Delayed Shipments
If your order has not arrived within the estimated delivery window, please contact us. We will work with our shipping carrier to locate your package. If a package is confirmed lost, we will offer a full replacement or refund at no additional cost to you.
9. Contact Us
If you have any questions about shipping, please contact us via our Contact page at shopovora.com/pages/contact.